At Real Estate Sarathi, we value your privacy and are committed to protecting your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our services, submit property inquiries, or communicate with us.
Real Estate Sarathi is a Nepal-based real estate company providing property brokerage, property listing, investment advisory, property marketing, and related real estate services across Nepal.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
When you contact us, submit inquiries, request consultations, register on our website, or interact with our services, we may collect:
- Full name
- Phone number
- Email address
- Property preferences
- Budget and investment interests
- Location preferences
- Property ownership details
- Documents voluntarily submitted by you
- Communication history
B. Property Information
If you submit or list a property through Real Estate Sarathi, we may collect:
- Property location
- Ownership information
- Land and building details
- Legal and valuation documents
- Property photographs and videos
- Property specifications and pricing information
C. Technical & Usage Information
When you use our website, certain information may automatically be collected, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referral source
- Session duration
- Click activity
- Cookies and analytics data
This information helps us improve website performance, security, and user experience.
2. How We Use Your Information
We use collected information for purposes including:
- Responding to inquiries and consultations
- Facilitating property transactions
- Connecting buyers, sellers, tenants, landlords, and investors
- Verifying properties and ownership information
- Improving our services and website functionality
- Providing customer support
- Conducting market analysis and research
- Sending updates, offers, or relevant property information
- Preventing fraud, misuse, or unauthorized activities
- Complying with legal and regulatory obligations
3. Property Verification & Due Diligence
Real Estate Sarathi may perform property verification processes, including:
- Ownership verification
- Legal document review
- Engineering inspections
- Property valuation analysis
- Due diligence procedures
While we strive to ensure accuracy and transparency, users are encouraged to independently verify information before making financial or legal decisions.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website performance
- Understand visitor behavior
- Save user preferences
- Analyze traffic and engagement
- Enhance user experience
Users may disable cookies through their browser settings; however, some website functionality may be affected.
5. Third-Party Services
We may use trusted third-party tools and services including:
- Website analytics providers
- CRM systems
- Email marketing platforms
- Payment or communication tools
- Advertising platforms
- Social media integrations
These third parties may process information according to their own privacy policies.
Real Estate Sarathi is not responsible for the privacy practices of external websites or third-party services linked through our platform.
6. Data Sharing & Disclosure
We do not sell personal information to third parties.
However, we may share information when necessary for:
- Property transaction facilitation
- Legal compliance
- Verification processes
- Service providers assisting our operations
- Fraud prevention or security purposes
- Government or regulatory requirements under Nepalese law
Information shared will be limited to what is reasonably necessary.
7. Data Security
We implement reasonable technical and organizational measures to protect your information against:
- Unauthorized access
- Data misuse
- Loss or theft
- Alteration
- Disclosure
However, no online system or internet transmission can be guaranteed to be completely secure. Users share information at their own discretion and risk.
8. Your Rights
Depending on applicable Nepalese laws and regulations, you may have the right to:
- Request access to your information
- Correct inaccurate information
- Request deletion of certain information
- Withdraw communication consent
- Request clarification regarding data usage
To exercise these rights, please contact us using the details below.
9. Marketing Communications
Real Estate Sarathi may occasionally send:
- Property updates
- Investment opportunities
- Market insights
- Promotional communications
Users may opt out of marketing communications at any time by contacting us or using unsubscribe options where available.
10. Children’s Privacy
Our services are intended for individuals who are legally capable of entering property-related agreements and transactions. We do not knowingly collect personal information from children.
11. International Users
Although Real Estate Sarathi primarily operates in Nepal, some users may access our services internationally, including NRNs and foreign investors. By using our website, you understand that your information may be processed and stored in Nepal or through secure third-party systems used by our business operations.
12. Limitation of Liability
While we make reasonable efforts to maintain accurate information and secure systems, Real Estate Sarathi does not guarantee uninterrupted website functionality or absolute data security.
Users are responsible for exercising independent judgment before making property, legal, or financial decisions.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Legal changes
- Business updates
- Technology improvements
- Service modifications
Updated versions will be posted on this page with revised effective dates.
14. Contact Information
For questions regarding this Privacy Policy or your information, please contact:
Real Estate Sarathi
Kathmandu, Nepal
Email: realestatesarathi.com@gmail.com
Website: www.realestatesarathi.com
15. Consent
By using this website, you consent to the collection, use, and handling of information as described in this Privacy Policy.